Shipping policy

71. Order Processing

  • Orders are processed Monday–Friday, excluding public holidays.

  • Processing time is typically [1–2 business days] from the moment your order is placed.

  • During peak seasons, sales, or new product launches, processing may take up to [3–5 business days].

  • Once your order is shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Destinations

  • We currently ship to:

    • Domestic: [United States / European Union / etc.]

    • International: [List countries or “selected countries worldwide”].

  • If your country is not available at checkout, please contact us at [support email].

3. Shipping Methods & Delivery Times

Estimated delivery times are counted after your order has been processed and shipped.

  • Standard Shipping: [2–5 business days]

  • Express Shipping: [1–2 business days]

  • International Shipping: depending on destination and customs.

These timeframes are estimates only and may be affected by carrier delays, customs, or factors outside our control.

4. Shipping Rates

  • Shipping costs are calculated at checkout based on your delivery address, shipping method, and order weight/size.

  • We offer free standard shipping on all orders

  • Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer unless otherwise stated.

5. Order Tracking

  • Once your order has shipped, you will receive an email with a tracking number and a link to track your package.

  • Tracking information may take 24–48 hours to update after dispatch.

6. Customs, Duties & Taxes (International Orders)

  • International shipments may be subject to customs fees, import duties, and taxes once the shipment reaches your country.

  • These charges are not included in the item price or shipping cost and are the customer’s responsibility.

  • We are not responsible for delays caused by customs.

7. Incorrect Address & Undeliverable Packages

  • Please ensure your shipping address is complete and correct at checkout.

  • We are not responsible for orders shipped to incorrectly entered addresses.

  • If a package is returned to us due to an incorrect/insufficient address or failed delivery attempts, we can:

    • Reship the order to a corrected address (additional shipping fees apply), or

    • Refund the product price excluding original shipping costs, according to our Refund Policy.

8. Lost, Delayed or Stolen Packages

  • Once a package is handed over to the carrier, delivery is the carrier’s responsibility.

  • If your tracking shows “delivered” but you did not receive your package:

    • Check with household members, neighbors, building reception, or your local post office.

    • If still not found, contact the carrier and then email us at [support email] with your order number and tracking information.

  • We are not liable for packages lost or stolen after confirmed delivery, but we will do our best to help you file a claim with the carrier.

9. Damaged or Wrong Items

  • If you receive a damaged item or the wrong product, contact us within  of delivery at [support email] with:

    • Your order number

    • Photos of the packaging and the item

  • We will review and offer a replacement, store credit, or refund according to our Return & Refund Policy.

10. Shipment Restrictions

  • We do not ship to P.O. boxes, APO/FPO addresses, or parcel lockers in certain countries where carriers do not support them.

  • Certain items may have shipping restrictions due to size, weight, or local regulations (e.g., batteries, liquids, etc.).

11. Changes to This Shipping Policy

  • We may update this Shipping Policy from time to time to reflect changes in our operations, carriers, or regulations.

  • Any changes will be posted on this page with an updated “Last updated” date.