FAQs
Everything you need to know before you slip into something easy. Still have a question? We're always just an email away.
Orders & Shipping
How long will my order take to arrive?
Orders are processed within [1–2] business days. After that, standard shipping takes [5–8] business days, and express takes [2–4]. You'll get a tracking link by email the moment your order ships, so you can watch it make its way to you.
Do you ship internationally?
Yes — we ship to [most countries worldwide]. International delivery usually takes [7–14] business days depending on your location. Any customs or import fees are set by your local authorities and aren't included at checkout.
How much does shipping cost?
Shipping is calculated at checkout based on your location. Orders over [$XX] ship free, on us.
Can I change or cancel my order?
We move fast to get your pieces to you, so there's a short window. Email us at luysiana2026@gmail.com within [12 hours] of ordering and we'll do our best to catch it before it ships.
Sizing & Fit
How do your pieces fit?
Our rompers and dresses are designed to fit true to size with an easy, comfortable drape — never clingy. Every product page has a detailed size guide with exact measurements, so you can find your perfect fit before you order.
I'm between sizes — what should I do?
If you're in between, we usually recommend sizing [down] for a more fitted look or [up] for a relaxed, breezy feel. When in doubt, just email us your measurements and we'll point you to the right one.
Returns & Exchanges
What's your return policy?
We want you to love what you wear. If something isn't quite right, you can return unworn, unwashed items with tags attached within [30 days] of delivery for a refund or exchange.
How do I start a return or exchange?
Easy — email us at luysiana2026@gmail.com with your order number and we'll send you everything you need to get it sorted.
When will I get my refund?
Once we receive and check your return, your refund is processed within [5–7 business days] back to your original payment method.
Product & Care
What are your clothes made from?
We choose breathable, warm-weather fabrics designed to feel as good as they look — light, soft, and made to move with you. The exact composition is listed on each product page.
How should I care for my pieces?
To keep them looking their best, we recommend [a gentle cold wash and laying flat to dry]. Specific care instructions are on the label of every item.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, plus [Apple Pay, Google Pay, Shop Pay, and PayPal]. Every transaction is fully secured and encrypted.
Still have a question?
We'd love to help. Reach us anytime at luysiana2026@gmail.com and we'll get back to you within [24 hours]. Consider us your warm-weather wardrobe on call.